Course Information

Introduction

This five-day course teaches practical skills for preparing, responding to, and recovering from major disruptions. You will learn how to prioritize critical services, coordinate decision-making, and restore operations quickly. The curriculum covers incident command, business impact analysis, continuity planning, supplier resilience, and crisis communications. The focus is on actionable tools, exercises, and templates you can use immediately.

Objectives

1. Develop a business impact analysis and set recovery time objectives (RTO) and recovery point objectives (RPO); 2. Build a scalable incident response structure and lead an incident command during a crisis; 3. Create a documented business continuity plan that maps dependencies, recovery steps, and supplier contingencies; 4. Design and run tabletop exercises and after-action reviews to validate plans and close gaps; 5. Implement crisis communications and stakeholder notification processes, including regulatory and media briefing templates.

Who Should Attend?

Business Continuity Manager, IT Disaster Recovery Lead, Operations Manager (or Head of Operations), Corporate Communications / PR Manager, Chief Risk Officer (or Head of Risk)

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.